Here you will find answers to frequently asked questions by our clients. We’ve covered a range of information from product production to product shipping. If we haven’t been able to answer your question here please contact us directly and we’ll assist you as soon as possible.
Product Queries
How many vials can I fit into a bio-bottle?
All bio-bottles on our website are accompanied by a product description which will include the capacity, height, diameter and opening of the inner bio-bottle. For example: a blue bio-bottle has an inner capacity of 0.85 L, opening of 70 mm, diameter of 95 mm and height of 165 mm. By using these measurements you will be able to see if the particular vials you are using will be suitable for this bio-bottle.
Can I get a sample of the product I'm interested in?
Yes, if you are a new client to bio-bottle (based in New Zealand) and are interested in one of our products we are happy to provide you a sample. Please contact us today. If you are based in a country other than New Zealand please click here to find/contact your local distributor. Each distributor will have their own policy regarding product samples.
What is the ultra-freeze temperature control packaging used for?
The ultra-freeze complete and ultra-freeze MAX originated from a request to courier ligaments internationally, however with the ongoing development in this range (introduction of the ultra-freeze Plus) many items can be couriered safely internationally without the use of dry ice. This can include food samples, vaccines, blood products, plasma, tissue samples, and serums. Clients have used ultra-freeze products specifically for the transpiration of Inter-Laboratory Comparison Programme (ILCP) freeze dried micro-organisms, knockout mice tissue samples (DNA research), animal organs, bacterial glycerol stocks, and transportation of RNA between -80°C and -20°C.
Where are bio-bottle products manufactured?
Over 90% of bio-bottle Ltd products are manufactured in New Zealand. Please refer to the “Technical Information” tab within the product page to view the Country of Origin for the specific product.
Ordering Products from bio-bottle, within New Zealand
How do I place an order?
You are welcome to place an order online by using the “add to quote” button and proceeding with the checkout for this function, or by emailing our sales team directly with your purchase order.
Is there a minimum order quantity?
No, there is no minimum order quantity for those ordering products within New Zealand.
Can I collect my order?
Yes you are welcome to collect your items from our warehouse either in person or a transportation company on behalf. Please let us know you would like to collect on placement of your order so that we can package your order suitably. If a transportation company is collecting on your behalf we will provide you the weights and dimensions of your order once it is ready for collection.
I need my product urgently. Help me!
Don’t panic and give us a call. We keep a minimum supply of all products on hand. It’s possible we can dispatch your order same day, or if you’re in Auckland we can have this on a same day delivery service.
Ordering Products from an International Distributor
How do I place an order from an international distributor?
Please click here to find/contact your local distributor to place an order. If you have any issues receiving a response please email our sales team in New Zealand directly and we will follow up/assist you with your request.
Is there a minimum order quantity with international distributors?
Please click here to find/contact your local distributor. They can advise you directly of their minimum order requirements.
Can I collect my product from an international distributor?
If you would like to collect your product from one of our international distributors please contact them directly to see if they can further assist you as this will depend on the distributors operations.
Various Queries
What is a UN certification?
The outer shipping containers of all materials containing “infectious substances” transported must have UN (United Nations) Certification and the outer shipping containers must bear a label reflecting this certification.
Is my substance a UN2184 Infectious Substance, UN2900 Infectious Substance, UN3373 Biological Substance Category B, Except Human Specimen or not subject to the IATA DGR?
If you are having difficulty classifying your substance please review the below classification flow chart which can assist. 
How do I package a biological substance for transportation?
Our sister company Dangerous Goods Management based in Auckland, New Zealand offers an IATA Infectious Substances by Air Course. This course is specifically designed for shippers of infectious and biological substances by air, their agents and airline operator acceptance staff. The course carries International Air Transport Association (IATA) and Civil Aviation Authority of New Zealand endorsement. We recommend attending a course to provide you with the relevant training needed. If you are based outside of New Zealand please refer to the current IATA Dangerous Goods Regulations, Appendix F.4 for IATA Dangerous Goods Accredited Training Schools – Infectious Substances.
What are your terms and conditions?
To review our terms and conditions please click here.